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General Information on the Loyalty Programme

• The Valamar Plus Club Loyalty Programme Holder (hereinafter: Loyalty Programme) is Valamar Riviera d.d., Stancija Kaligari 1, Poreč, Croatia, Tax No. (OIB): 36201212847 (hereinafter: Valamar), a leading hotel company in vacation tourism, creating authentic experiences for any tourist destination. The purpose of the programme is to recognise and reward the loyalty of the guests of Valamar facilities. We want to provide our faithful and satisfied guests who return year after year with a higher quality service, an authentic adventure and an unforgettable experience. Awards are given in the form of: - Benefits during stays in Valamar facilities, depending on the level of membership - Use of point redemption for stays that are paid via direct bookings - Discounts with Loyalty Programme partners all in accordance with these Terms and Conditions. The Loyalty Programme does not function as a prize contest. The Loyalty Programme guarantees rewards and each member that meets the conditions becomes entitled to various benefits. However, the unavailability of the desired benefits does not entitle the Loyalty Programme members to a discount on accommodation. By joining the Loyalty Programme, each member declares that he or she has read and understood the provisions of the Terms and Conditions and accepts them in their entirety. The Loyalty Programme members are obliged to act responsibly and abide by the provisions of the Terms and Conditions.

Booking Policies

• Free cancellation of reservation up to 7 days (14:00 CET) before arrival.
• A credit card is required as a reservation guarantee.
• Your credit card can be pre-authorised 21 days before arrival for the amount of the first overnight stay.
• In the event of a failed pre-authorisation of your credit card, you will be notified. If we are unable to charge your credit card, your reservation will be cancelled.
• Within the cancellation period, we can charge your credit card for the amount of the first overnight stay per accommodation unit.
• For cancellation of the reservation after the cancellation period, we will retain the debited amount.
• In the event of early departure or no-show without prior cancellation, your card will be charged for the total amount of the reservation.
• We reserve the right to change prices if, after the Reservation Agreement has been concluded, there is a change in the cumulative index of the monthly inflation rate of more than 110 compared to September 2023, calculated according to EUROSTAT. We can implement a price adjustment at the latest one month before the date of arrival, regarding which we will inform you by e-mail or in another suitable way. You are then required to inform us within eight (8) days whether you accept the new calculation of the price of the services or reject it; the latter will mean that the Reservation Agreement is considered terminated without any obligations for you. In the event of termination of the Agreement, we are limited to refunding a maximum of the amount of the advance payment received on the basis of the Reservation Agreement. Valid from 01/01/2023.
• For more information click on Terms & Conditions

Final Provisions

• Except in cases of intent or gross negligence, Valamar is not to be deemed responsible for damages incurred (1) due to failure of the member to exercise any of his or her rights under the membership, and/or (2) due to system malfunction and incorrectly awarded benefits, and/or (3) due to the non-calculation of points as a result of system errors and unauthorised access to systems (computer attack, etc.), and/or (4) due to theft, loss, copying or other unauthorised use of the card and the available points that it contains, and/or (5) due to a situation in which the use of the Programme benefits is temporarily not available.

• Valamar assumes no responsibility for the accuracy of the information provided in the member's application form and for any damages (material or non-material) that may occur on that basis.

• In the event of a dispute between Valamar and a Loyalty Programme member, Croatian lawshall apply.
• Any disputes pertaining to the provisions and application of the General Terms and Conditions shall be settled primarily by mutual agreement, or if this is not possible, the territorial jurisdiction of the competent court shall be determined according to the headquarters of Valamar.