Booking Terms & Conditions

Terms & Conditions (A.U.R UNIQUE RENTALS LTD)

OUR CONTRACT WITH YOU:

a) These booking terms and conditions (Terms) form the basis of your
contract with Cyprus Villa Retreats. Please ensure that you read the Terms
carefully as they set out our respective rights and obligations.
b) These Terms, as amended from time to time, apply to all bookings
including those made by telephone, fax, e-mail, online, in writing or by any
other means.

c) These Terms will become binding on you, and you will be deemed to
have accepted these terms on behalf of any other persons detailed on the
booking, on the earliest of:
(1) you paying us a deposit;

(2) you making full payment of the cost of your villa; or

(3) we send to you, via e-mail or post, a booking confirmation that confirms
the details of your booking.

PAYMENTS:

1) Payments can be made by Bank transfer + debit or credit card.
2) A booking Admin fee of 3.5% applies to all bookings.
3) A non refundable deposit of 30% of the total booking fee is required to
guarantee your reservation for the property. So for example, if £1,000 is the
total cost then £300, or 30%, is due to guarantee the reservation. The
remaining balance of the total booking fee is due 90 days (cleared funds,
please allow 7 working days for funds processing) prior to the start of the
rental period or immediately if the booking is made less than 97 days
before the start of the rental period. In most cases, we will simply auto
charge your designated credit card on the due date to reduce the admin for
you. Should the payment fail we will send you reminders with a pay now
link for your added convenience.

CHANGES & CANCELLATIONS:

We will do our best to assist with any reasonable changes or cancellation
requests made wherever possible. Cancellation requests must be made via
email to [email protected] Please refer to your
booking confirmation for the applicable policy for your booking:

SELECT 30 Cancellation Policy:

– You may cancel your booking up to 60 days before your arrival date,
however 30% of the booking cost is non refundable. (Please note that any
booking fees paid are always non refundable as these are paid to the
payment processor).

WHAT’S INCLUDED IN THE RENTAL FEE:
-Fresh linen, fresh bath and hand towels, beach towels
-Internet, TV -Water and electricity* -Air conditioning

NO SMOKING:

Please respect our policy that NO SMOKING is allowed inside our
properties.

PETS:

Pets are permitted at this property; however, guests must provide
notification at the time of booking. A security deposit ranging from £1,000 to
£1,500 will be required based on the breed of the dog. Any damages or
stains resulting from the presence of the pet will be subtracted from the
security deposit.

PARKING:

Free covered and uncovered parking is available at the property.

SERVICE:

The property is looked after with the best possible care by our partnered
professional property management team. We ask for your understanding
that the property is built up from thousands of different elements / items,
and that it can happen that during your stay you notice that one of these
elements / items of the property need to be replaced or repaired.

In case of a problem, replacements or repairs, you can reach our hospitality
team via the contact information supplied to you prior to arrival.

For any emergencies you can call day and night the property management
emergency phone number which will be supplied to you prior to your
arrival.

If for any reason your request is not replied to within 24 hours of your initial
contact with one of our partnered team members or via the above two
options, then please send an e-mail to [email protected] or call us on our office line 020 3481
9675 (we are open 7 days a week) to enable us to address any issue that
needs our attention.

CLEANING:

The property will be professionally cleaned prior to your arrival and after
your departure. However, we ask you to leave the property in good
condition. Please remove all rubbish from the property, empty the fridge,
have all dishes, cups and glasses washed and back in the kitchen
cupboards, leave the laundry in a pile. Stays exceeding 8 days qualify for a
single complimentary cleaning service. Additional cleaning services are
available upon request at an additional charge, contingent upon the specific
type of cleaning required. For more information and prices please email [email protected]

SPECIAL REQUESTS:

We will always do our very best to help with these, especially if they are
made well in advance of your stay with us. Please email
[email protected] with any requests.

SECURITY DEPOSIT:

A £1000 refundable security deposit is required. A £1500 refundable High
Risk Damage Deposit is required for groups under the age of 28 and single sex groups.

DAMAGES

We expect you and your party to take the best possible care of the villa and all the items in the villa.

You and your party are responsible for all damage and loss to the villa and
its contents during your stay. If you or any member of your party cause any
damage to the villa or any item in it or on its premises, you and/or your
party are required to pay for the loss and/or damage caused to the fullest
extent and in this event we will hold you and each member of your party
jointly and individually responsible.

Anything damaged, spoilt or broken will be charged to you at the
replacement cost. This means the actual costs to buy the item, sourcing the
item and installing the item (where applicable) Any items having to be
purchased will be replaced ‘like for like’ to the same quality and standard.

You agree to pay our invoice for such additional damage or replacement
costs before you leave the property. And when the damage is discovered
after you leave, within 14 days of the invoice being sent to you.

Only requested parties are allowed at the villa and the number of guests at
a villa can never exceed the number of guests booked for that specific villa
without written consent from Cyprus Villa Retreats. In case the number of
guests exceeds the number of guests booked for the villa without written
consent and in case of any disturbance and or any complaints due to
excessive noise, and if any disturbance / noise continues, you can be

removed from the villa without any right of a refund or reimbursement for
the remainder of your stay and without the obligation for Cyprus Villa
Retreats to find any alternative accommodation for you and your guests.

Please be advised that in Cyprus you can not throw any toilet paper or
waste in the toilets, and that toilet paper and waste should be thrown in the
bins provided next to the toilets. You and your party are responsible for any
unblocking charges, damages or breakage of toilets, toilet drains or toilet
pumps caused by throwing toilet paper or other items in the toilet.

Please be advised that guests are not allowed to alter any of the
(mechanical) parts (like pumps, valves, drains etc), the water- and the
electricity supply to and from the pool and the hot tub. You and your party
are responsible for any charges, damages or breakage of the pool and the
hot tub and any related parts by altering these systems. For any defects
please call day and night the property management emergency phone
number which will be supplied to you prior to your arrival.

Cyprus Villa Retreats has the right to enter the premises of the villa and the
villa itself at any time to be able to check upon any of the above mentioned
items.

GUESTS:

Your accommodation is booked exclusively for the number of persons
agreed upon and stated in your reservation. Please email
[email protected] if you would like to add any
additional guests. In accordance with our insurance policies and fire and
safety regulations in Cyprus it’s mandatory for us to know the names of
people staying or visiting the property. *N.B. Additional fees may apply for
any guests not included in your reservation.

OCCUPANCY:

The number of occupants shall not exceed the number stated in the
property specification. In such an event the owner has the right to terminate
the booking and request vacant possession of the villa within 2 hours
without any refund.

LIABILITY FOR LOSS OR INJURY:

No liability shall be attached to Cyprus Villa Retreats or any representative
of the company in respect of any loss or damage, injury or illness suffered
by the party leader or any person occupying the property booked by you.
We advise all guests to have adequate travel and health insurance. All
baggage and articles retained at the property are kept there at the guest’s
risk.

CHECK IN / CHECK OUT:

The property is available from 4.00 pm on the day of arrival until 11.00 am
on the day of departure. Please adhere strictly to these times to allow us to
get the property ready for the next guests. If you require special
arrangements to be made regarding times of arrival or departure, please
ask ahead of your arrival and we will do our best to accommodate you.
Please note there is an additional charge for late checkouts/early
check-ins. If you have not arranged a late checkout in advance please
email the local team on [email protected] to see if this is
possible or tick the ‘Late Checkout’ option when you complete guest
registration.

KEYS/ACCESS:

Two sets of keys will be supplied to you on your arrival. The keys need to
be returned either directly to the management company or placed in the
designated secure place. A £150 lock change charge will be applicable
should the keys not be returned.

INSURANCE:

Please note that it is your responsibility to arrange appropriate
comprehensive travel insurance to cover risks including, but not limited to,
medical treatment, accidents, repatriations and holiday cancellation/curtailment.

We therefore strongly recommend that the party leader and all members of
his/her party have adequate travel/health insurance to provide cover for
both themselves and their belongings during the rental period, as you
would on any vacation. We will not be held liable for any act, neglect or
default on the part of any person nor any accident, damage, loss, injury,
expense or inconvenience whether to person or property which the party
leader or any member of the travelling party may suffer or incur arising out
of or in any way connected with the letting or resulting from any other
cause whatsoever.

17a. ELECTRICITY:

Electricity is VERY expensive in Cyprus. Some time back there was an
explosion at the power station (it’s an interesting read in google) and the
cost for the damage for the unforeseeable future is being recouped at the
residents expense with increased electric rates. We would like to ask you
kindly to be very mindful of the electricity use, especially the Air
Conditioning. If run all night and day, the electricity bill will run to hundreds
of pounds/month. We have done all that we can to implement low energy
measures in our properties and ask that you be mindful about lights and
AC. Some AC units are fitted with timers. We would like to thank you for
your help with costs and impact on the environment.

17b. ELECTRICAL USAGE & POOL HEATING:

Please limit electrical usage at properties to no more than two or three
items at a time as Cypriot standards may differ from what you’re used to.
This especially applies to winter pool usage and unpredictable inclement
weather where heating of pools is taxing on circuits and is done on a best
efforts basis with refunds not possible due to the extremely high costs of
pool heating 3 to 5 days in advance of arrival.

THINGS TO DO IN CYPRUS:

Before arrival you will receive a digital version of the Villa Handbook with all
kinds of information about the villa and with recommendations for things to
do and places to dine. Our hospitality manager can also provide you with a
digital list of our insider tips / places to go, that all come with our stamp of
approval. Please feel free to reach out to our hospitality manager for any
advice you like on places to go.

POOL AND HOT TUB:

If your property benefits from a pool/hot tub, please respect the usual pool
and hot tub rules, especially in regards to health and safety. The pool and
hot tub both have insulating covers. Please be sure to replace these
whenever not in use. If the covers are not used, bugs are attracted to the
warm water and the temperature will drop quickly and render the heating
ineffective. The hot tub and heated pool is a chargeable extra due to the
very high electricity rates in Cyprus. If you have a hot tub or heated pool
and would like to make use of either there is an extra charge to your rent.
Should you get to Cyprus and decide you would like to use the hot tub,
then please email [email protected] we will arrange
payment and for it to be turned on however, for the use of the heated pool,
we require notification at least 5 days prior to arrival to ensure timely
preparation. Please note it takes about 12-24 hours to get up to
temperature. If you have pre-booked, it will be ready upon arrival.

POOL HEATING & CENTRAL HEATING:

Please note that pool heating will only increase the temperature of the
water by 3-5 degrees maximum above the outside air temperature. At least
72 hours notice must be given to us in order for the temperature to be at its
maximum. Pool heating is charged at £100. Central heating is charged
between £60- £100 per day and must be requested two weeks prior to
arrival.

EVENT INFORMATION:

Please note that for any parties and/or bbq events and/or any other events to
take place at Villa, Guests must request consent in advance. An Additional
Security Deposit and a Surcharge might be requested, subject to Main
Guest’s Preferences for the event. There is a mandatory Minimum 7 nights
stay required for weddings and an extra charge for electricity will apply for
weddings and other events. Please contact us for more information.

DIFFERENT OR MISSING ITEMS AS ADVERTISED ON VILLA

PICTURES:

Please be advised that certain items of the villa seen in the villa-pictures
(like furniture, games, fittings etc) can change over time due to necessary
replacement (to maintain our high standards / quality) by a different item or
by removal due to breakage or maintenance of the specific item. We will
always do our utmost to replace the broken or damaged item for the same
or similar item, but are dependent on stock and availability on an island like
Cyprus and cannot guarantee the item will be the same OR will be
available during your holiday.

Customers are not permitted to move any furniture or equipment without
prior consent of the property owner. In the event of such permission being
granted, it is the customers’ responsibility to return the same to its original
location before checkout. Under no circumstances should any furniture or
other items, made for use inside the property, be moved outside.

ALTERATIONS AND CANCELLATIONS:

In the event that the property becomes unavailable (due to mechanical or
constructional problems, an overbooking or dispute with the villa owner or
authorities) we will endeavour to find you alternative accommodation within
our portfolio of luxury properties, IF an alternative property is not available,
you will be offered a full refund. Any refund is restricted to the villa hire
costs and we cannot be held liable for any cancellation or administrative
charges for travel arrangements etc.

COMPLAINTS

Should you encounter any problems or issues whilst staying as our guest,
as a condition of the contract entered into with Cyprus Villa Retreats, you
are required to report any complaints directly to a CVR Representative and
follow up in writing by email at [email protected] as soon as
the problem occurs. Cyprus Villa Retreats shall be provided the opportunity
to investigate and remedy any such problems during your stay and a
reasonable time-frame will be granted to take account of local environs
relating to materials/labour availability and regional hours of business.
Complaints made only after departure will not be deemed acceptable and
no communication, verbal or written, will be entered into.

FORCE MAJEURE

We regret we cannot accept liability or pay any compensation where the
performance or prompt performance of our contractual obligations is
prevented or affected by ’force majeure’. In these terms and conditions of
hire ‘force majeure’ means any event which we or the suppliers of the
service(s) in question could not, even with due care, avoid. Such events
may include but are not limited to war, threat of war, civil commotion or
strife, hostilities, strikes or other industrial disputes, natural disasters, fire,
acts of God, terrorist activities, quarantine, epidemics, weather conditions,
construction in the area by third parties, government action, or other events
outside our control.

Further information regarding security access for keys, directions to the
property, being met at the airport, car hire etc. will be sent to you after
receiving final payment for your holiday three months prior to your stay.
Finally, and most importantly, we wish you a wonderful holiday with us in
Cyprus!

Our very best wishes from the team at Cyprus Villa Retreats

P.S. Please don’t forget to email [email protected] with
any questions or special requests.