Covid-19

Travel Advice & Villa safety

Full refund on your Cyprus Villa Retreats holiday

To help you book with confidence, you can take advantage of super last minute villa deals now, and get a full refund if you decide to cancel your villa booking up to 14 days prior to arrival, free of charge.

We’ve put into place new cleaning and safety procedures following the VRMA (Vacation Rental Management Association) guidelines. You can read more about that here.

* TERMS & CONDITIONS

Applicable for bookings made after 21 May 2020, for bookings taking place between 21 May 2020 and 31 December 2020, directly with Cyprus Villa Retreats.

Your refund covers your villa booking with us and does not apply to flights, car hire or any bookings made with 3rd parties.

Bookings made before 21st May 2020 are not covered by this policy. Please consult with your travel insurance company if you decide to cancel your villa booking.

Bookings made through 3rd party sites like Airbnb or HomeAway are not covered by this refund policy. Please speak to your booking operator directly.

Any bookings made in conjunction with payment related offers are subject to separate terms and conditions.

For any other queries, please see our Booking Terms and Conditions or email [email protected]

OUR VILLA SAFETY PROCEDURES

Rest assured that your safety comes first! We have intensified our villa cleaning and check-in procedures, following the VRMA (Vacation Rental Management Association) approved Covid-19 cleaning procedures.

Safe, clean environments

Our cleaners are wearing gloves and face masks when preparing or accessing villas.

Approved VRMA (Vacation Rental Management Association) cleaning disinfectant will be used at all times.

Special attention is being paid to high-touch areas such as door knobs, lockboxes or electronics lock panels, elevator buttons, stair rails, telephones, light switches, remote controls, arm rests, white good door handles, sliding door handles, toilets, faucets, and clothes hangers

All linen, towels and bath mats are washed on 90C with special detergent.

POOLS & HOT TUBS

Whilst there is no evidence that the Covid-19 virus can be spread to humans through the use of pools or hot tubs, we have made the decision to include specialised chlorine and bromine in our cleaning routine to eliminate bacteria.

Check in procedure

Guests are given direct access details (Key box codes, gate access etc) to safely check in to their villa avoiding human contact. We will always be on call when you need us via our 24/7 support line, and will take every precaution necessary when accessing your villa.

FOOD DElivery

To reduce your need to be in public places, we can provide you with a list of supermarkets and restaurants that are providing home delivery services. We can also put you in touch with in-house catering (private chefs) too.

DEEP CLEAN

We are extending our villa preparation times to allow for deeper cleaning between departures and arrivals.

OTHER SECURITY MEASURES

We will have a 24/7 support line.

Properties will be vacant for 24 hours between bookings.

We can provide you with gloves and facemasks, that we can leave for you in the villa.

OUR TRAVEL ADVICE AMID COVID-19

Please make sure that you get travel insurance! This should cover you against flight cancellations as well as any other potential disruptions that could happen on your holiday, related or unrelated to COVID-19.

Compare The Market provides some good advice on selecting your travel insurance as well as allowing you to compare policies.

If you’ve already got travel insurance or are unsure about insurance policies, then Money Saving Expert has some great advice on what you need to consider.

Be in the know
Keep up to date on travel advice from the government. Remember that advice changes all of the time as the virus potentially spreads. More specific information about the coronavirus and further travel advice can be found here.

Also visit Foreign and Commonwealth Office for further information for what is being done to tackle the Coronavirus (COVID-19).

We are on hand!
If there is an outbreak of the Coronavirus whilst you are staying with us, then we will be on hand to assist you. We will follow the advice of the local authorities and ensure that you are looked after, whilst we help to get you home.

Thank you for considering us for your next holiday!

The CVR Team