100% money back guarantee through the credit card purchase protection regulations, even if our company ceases trading
All credit cards are governed by the UK Consumer Credit Act and the European Consumer Credit Directive which require credit card companies to refund customers for non-provision of services.
The credit card processor on our website keeps hold of a large rolling reserve of our money for this purpose. So, if for whatever reason, and in the very unlikely event we are unable to provide the accommodation you have booked through us, and we are not around for you to claim through our 100% money back guarantee, then you can claim a full refund from your credit card.
