Purchase Protection

100% Credit card purchase protection!

100% money back guarantee through the credit card purchase protection regulations, even if our company ceases trading.


All credit cards are governed by the UK Consumer Credit Act and the European Consumer Credit Directive which require credit card companies to refund customers for non-provision of services.

The credit card processor on our website keeps hold of a large rolling reserve of our money for this purpose. So, if for whatever reason, and in the very unlikely event we are unable to provide the accommodation you have booked through us, and we are not around for you to claim through our 100% money back guarantee, then you can claim a full refund from your credit card.

USE your Credit Card – It provides you protection!

For anything between 100 and 30,000 GBP, you are covered:
* if the company you bought from has gone out of business
* if the purchased goods or services are not delivered

Click below to see more information from multiple sources

Which? Consumer Rights: Can I claim on my credit card when something goes wrong?

Citizens Advice: Extra protection when you buy with a credit card

RBS Bank: Guide to credit cards

European Consumer Centre for Services: Paying with a credit card

Pay direct via website to avoid third-party fees

We advertise our properties on several holiday rental portals, such as HomeAway, Airbnb, and Holiday Lettings. If you book directly with us, you only pay a 2.6% Administration Fee and you do not pay a Portal Booking Fee. Our calendars and prices are synced on all portals. Booking directly with us, either by calling us or booking directly via this website, means you pay no additional booking fees to a third party .